Over the last ten months, Techgoss had published a series of exclusive reports giving details of all that was happening inside the BPO, KPO and IT divisions of one of India’s most successful IT-ITES companies Syntel.  One report showed how that in the recent past Syntel BPO was overly reliant on couple of key clients. Also, reported were the exits of the CEO and key HR people.More...

Princeton Uni educated Alok Bhardwaj worked as a Mergers & Acquisitions Investment Banker before starting his own New York City based educational services firm. Alok then moved to Bangalore, India to start Hidden Reflex which specializes in software development.  Hidden Reflex launched the first Indian browser named Epic with many special features for the large Indian market.More...

YOU Broadband & Cable India Limited is one of India's leading pan India network operators. Started by a combine of British Gas and Mahanagar Gas Nigam Limited to lay gas pipelines across India, British Gas took advantage of the opportunity to lay transmission cables along gas pipelines across the length and breadth of the country to provide voice, data and TV feed services.More...

Teleperformance (TP) is one of the biggest BPO’s in the world.  It has about 100,000 employees and revenue of 1,800 mill pounds last year. Established in 1978, its core business spans the full spectrum of CRM/BPO contact center solutions. Teleperformance has a large global footprint in the industry with 276 contact centers, presence in 51 countries, servicing over 75 markets.More...

vCustomer is a leading provider of customer life cycle management solutions and services. vCustomer manages operations in India, Philippines, UK and USA. vCustomer, on its website, mentions how it is the first company to implement Voip on a CISCO platform.  It has 30 marquee clients spread across different industries. vCustomer has just lost one of their key managers.More...

A computer engineering degree from the prestigious PESIT College in Bangalore, a plum job in one of the leading IT companies in India, and a lucrative long term career was all laid out for Jyothi Shyamsunder.  But Jyothi walked away from the security of India’s booming IT-ITES industry to pursue a career she had always dreamt of - working with an outdoor adventure company.More...